Reboot your router
- Power off router and ONT for 15 seconds.
- Power ONT first and wait about 60 seconds.
- Power router and wait 2–3 minutes.
SUPPORT
Get help quickly
Use WhatsApp, phone, or a support ticket. For urgent issues, WhatsApp is usually the fastest route.
Ticket support availableFastest route: WhatsApp
SERVICE STATUS
Current network notices
Check for active notices before opening a ticket.
SERVICE STATUS
No active incident posted
If you’re experiencing issues, try the quick troubleshooting steps below or contact support for help.
All clear
SUPPORT TICKET
Open a support ticket
Share your contact details, choose the issue category, and describe the problem clearly so the support team can assist faster.
QUICK TROUBLESHOOTING
Try these before opening a ticket
These steps resolve many common router, fiber, and speed-related issues.
Check LOS / PON lights
- If LOS is red or blinking, it may be a fiber signal issue.
- If PON is off, confirm power and cable seating.
- Report the light status to support.
Run a better speed test
- Use 5GHz Wi-Fi or ethernet where possible.
- Pause downloads, cloud sync, and VPNs.
- Test near the router for comparison.